Anti-Corruption and Complaint Reception
Supporting the SDGs Goals
The Bank is committed to maintaining effective processes to promote anti-corruption practices across all types of transactions, both direct and indirect. The Bank conducts its business and management with integrity, transparency, and in accordance with the principles of good corporate governance and anti-corruption.
Stakeholders Directly Impacted
Our Goals
Performance Highlights
Management Approach and Value Creation
Thai Credit Bank has established an anti-corruption and anti-bribery policy framework through its "Business Code of Conduct" which is an integral part of its good corporate governance guidelines. The key highlights are as follows:
- Prohibition of Bribes and Benefits: Directors, executives, and all employees are strictly prohibited from soliciting, accepting, or offering bribes or any other benefits to individuals or entities in exchange for business advantages.
- Reporting and Cooperation: Any behavior suggesting potential corruption must be reported to the directly responsible units, and full cooperation must be provided for transparent investigations.
- Protecting Bank Interests: Employees must fairly protect the Bank's interests and refrain from seeking personal gain.
- Promoting Ethics and Transparency: All employees are encouraged to perform their duties ethically and transparently to build trust among customers, partners, and shareholders.
- The Bank has established an Audit Committee to oversee the effectiveness of internal control systems and internal audit mechanisms.
Receiving Complaints
The Bank has established a whistleblowing policy and procedure by assigning a responsible person to communicate the policy, whistleblowing process, and whistleblowing channels to all personnel in the organization. However, if customers and the outsiders want to report various fraud clues or environmental, social and governance complaints that may arise, it could be done through the Bank’s online channels such as email and the website of the Bank for Environmental Complaint, Social and Governance of the Bank, Call Center and postal channels to the Bank’s executives. In addition, the Bank has established a code of conduct or the roles and duties of employees at all levels to cover audits and operations in accordance with the law. There is also a disciplinary and orderly process to punish employees who commit offenses seriously with fairness and appropriateness as well as encouraging surveillance, oversee wrongdoing through the involvement of everyone in the organization.
To the Chairman of the Audit Committee or Independent Directors, the Audit Committee, or the Chief Executive Officer of the Internal Audit Division or the Chief Executive Officer of the Human Resources Management Division.
The Bank is committed to maintaining effective processes to promote anti-corruption practices across all types of transactions, both direct and indirect. The Bank conducts its business and management with integrity, transparency, and in accordance with the principles of good corporate governance and anti-corruption. Ethical conduct and integrity are strictly upheld through documented policies, operational guidelines, and manuals, supported by appropriate risk management, internal and external communication, monitoring, and review mechanisms across all business units.
The Anti-Corruption Policy has been approved by the Board of Directors and requires personnel at all levels to perform their duties with honesty and transparency. The Bank has also declared its commitment to the Thai Private Sector Collective Action Against Corruption (CAC) and has been certified as a CAC member since 2015. Executives and employees at all levels are strictly prohibited from requesting, engaging in, or accepting any form of corruption. The Bank communicates its policies and guidelines to executives and employees at all levels to ensure strict compliance. CAC membership is renewed every three years, with the most recent renewal completed in 2025.
